Shipping policy

At Blanks by Wrens, we are committed to delivering your order safely, efficiently, and on time. Please review the information below regarding production, shipping timelines, tracking, and delivery responsibilities.

Order Processing and Delivery Times

Estimated delivery times are measured from the date the order is placed and include both preparation or production time and carrier transit time.

Estimated Delivery Times

United Kingdom: 6–9 business days
Europe: 6–9 business days
United States & Canada: 8–27 business days
Other international destinations: 10–36 business days

Bulk, customised, or unusually large orders may require a separate confirmed schedule before fulfilment.

Business days do not include weekends or public holidays. Delivery times are estimates and may be affected by customs processing, courier disruption, seasonal demand, or events outside our control.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

Your tracking number
Courier information
Tracking link (where available)

Tracking updates may take up to 48 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to:

Import duties
Customs fees
Local taxes

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

Blanks by Wrens is not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate.

Blanks by Wrens is not responsible for orders delayed, lost, or delivered incorrectly due to:

Incorrect shipping addresses
Incorrect contact information
Incomplete delivery details

If you notice an error in your shipping details, please contact:

blanksbywrens.sales@gmail.com

as soon as possible before your order enters production or shipment.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact our support team with your order number.

Claims for lost packages should ideally be submitted within 7 days after the estimated delivery date.

Blanks by Wrens will work directly with the shipping carrier to investigate and assist with resolving the issue where possible.

Delivery Responsibility

Once an order has been marked as delivered by the courier, Blanks by Wrens is not responsible for:

Stolen packages
Unattended deliveries
Delivery issues caused by customer absence

Customers are encouraged to ship orders to secure delivery locations whenever possible.

Split Shipments

In some cases, orders containing multiple items may be shipped separately depending on stock availability, warehouse location, or production timelines.

Customers will receive tracking information for each shipment where applicable.