Refund policy

At Blanks by Wrens, we take pride in delivering high quality products and dependable customer support. If you experience an issue with your order, please review the policy below and contact our support team so we can assist you as quickly as possible.

Contact Us

For all return, refund, or order-related enquiries, please contact:

support@blanksbywrens.com

To help us process your request efficiently, please include:

Your order number
Clear photos or videos of the issue (if applicable)
A brief explanation of the problem

Return & Refund Eligibility

Customers may request a return or refund within 180 days of the delivery date.

For issues involving:

Misprinted items
Damaged products
Manufacturing defects
Lost packages

we strongly recommend submitting your claim within 7 days of delivery to allow for a faster investigation and resolution process.

Return Approval Process

Once your request has been reviewed and approved, our customer support team will provide the correct return address along with detailed return instructions.

Please note:

Returns sent without prior approval may not be accepted
Wrens does not accept unauthorized returns
Return and refund requests are typically reviewed within 7 business days

Return Conditions

Unless an item is faulty or incorrectly produced, all returned items must be:

Unused
Unworn
Unwashed
Returned in original condition and packaging

Wrens reserves the right to refuse returns for items that are:

Worn or used
Stained or damaged after delivery
Altered or modified by the customer
Damaged through misuse or improper care

Customers are responsible for all return shipping costs unless otherwise agreed in writing. Wrens does not provide Freight-To-Collect (FTC) return services.

Refunds

If your refund request is approved:

Refunds will be issued to the original payment method used at checkout
Refunds will be processed in the original purchase currency
Processing times may vary depending on your payment provider or financial institution

The following items are non-returnable and non-refundable unless there is a manufacturing defect or fulfilment error:

Underwear
Swimwear
Socks
Face coverings or masks
Pyjamas and intimate apparel (for hygiene reasons)

Wrens also does not accept returns for:

Deliberately damaged items
Items returned outside the 180-day return period
Products correctly produced according to customer-approved designs, files, specifications, or tech packs that are later deemed unwanted
Orders affected by incorrect information supplied by the customer, including:
- Incorrect shipping address
- Incorrect contact details
- Requested design changes or order modifications

Order Cancellation Policy

Orders may only be cancelled while they remain in the “In Review” stage.

To request a cancellation, please contact:

support@blanksbywrens.com

as soon as possible after placing your order.

Once production has started, cancellation requests may no longer qualify for a full refund.

Delayed Shipment Compensation

Small-Volume Orders

We aim to complete production for small-volume orders within 3–7 business days, with shipment arranged no later than the 8th business day after payment confirmation.

If shipping or tracking information has not been provided by the end of the 7th business day, customers may be eligible for compensation of up to 10% of the original product value.

Bulk Orders

We aim to complete production for bulk orders within 7–15 business days, with shipment arranged no later than the 16th business day after payment confirmation.

If shipping or tracking information has not been provided by the end of the 16th business day, customers may be eligible for compensation of up to 10% of the original product value.